Last updated: 26 September 2026
Your subscription plan
The AQUERIE Ritual Refill Cartridge subscription schedules your first paid refill order six months after your initial purchase, then every six months until you cancel.
No refill is shipped when you first enrol. A £0 initial subscription entry records your enrolment and future refill schedule. It is not a free refill order or a promise to send a product at that point. Any shower filter or other product purchased separately in your initial order is separate from this future refill schedule.
The recurring refill price and any applicable delivery charge are shown when you subscribe and in your subscription confirmation. Check your account for the first scheduled charge and future refill dates. Refill orders follow the processing and delivery times in Shipping & delivery.
You can cancel before your first scheduled refill order is processed, without having to buy a refill. Your confirmation records the price and terms you accepted, including where you joined under a different offer.
Renewals & payment
Your first refill charge is scheduled for six months after your initial purchase. Further refill charges recur every six months at the agreed price, plus any applicable delivery charge. There is no refill shipment for the £0 enrolment entry. Check your account or subscription portal for the next scheduled charge and refill order.
If a payment is declined, the payment service may attempt to collect the same amount again. A retry is for the outstanding renewal, not an additional order. Update your payment method through the secure subscription portal or contact Support@aquerie.com for help. An unsuccessful payment is not a cancellation request; use the portal to stop future renewals.
We will not increase your agreed recurring price or change your delivery frequency without first explaining the proposed change and obtaining your agreement. You may decline and cancel future renewals. If we can no longer supply your plan on the agreed terms, we will notify you before ending future deliveries; any payment for an order we cannot supply will be refunded.
There is no minimum paid refill commitment. Cancel before the first scheduled refill is processed to avoid that charge, or cancel, pause or skip before a later refill order is processed. Cancelling future renewals does not automatically cancel an order already processed; see Returns & refunds for your rights in that order.
Cancel, pause or skip
To manage your subscription, select the Account icon on our website.
1. Sign in or create an account. Enter the same email address you used when purchasing your subscription and follow the sign-in steps.
2. Open subscription management. Once signed in, you can manage your subscription, including cancelling, pausing, resuming or skipping your next order.
If you cannot find your subscription in your account, you can also use our subscription portal with the same email address, or contact Support@aquerie.com for help.
You can cancel before the first scheduled refill order without buying a refill. Make any cancellation, pause or skip before the next order is processed. Once an order has been processed, follow the guidance below for that order.
When contacting us, include the email address used for your subscription and your order number if available. Please do not send full payment-card details.
Orders already processed
If you want to cancel an order already being prepared, contact us promptly. If dispatch cannot be stopped, any applicable cancellation and return rights still apply. Cancelling future renewals must not be confused with removing your rights in an existing order.
Delivery arrangements are explained in Shipping & delivery.