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Frequently Asked Questions
Quick answers to common questions.
How long does delivery take, and how much is shipping?
Standard UK delivery takes about 5 to 9 working days, and express takes 3 to 5. UK shipping is free during our summer offer, and always free on orders over £89. You will get a tracking link by email as soon as your order ships.
What is your return and refund policy?
We offer 14 day returns on unopened orders in their original packaging. Once a filter has been opened we cannot accept a change of mind return, for hygiene reasons. Faulty or damaged items are always put right.
What if my order arrives damaged?
Email a photo to Support@Aquerie.com within 48 hours and we will replace or refund it. Damaged or faulty goods are covered even once opened.
What payment methods do you accept?
All major cards including Visa, Mastercard and American Express, plus Apple Pay, Google Pay and Shop Pay at checkout. Every payment is processed securely.
Do I need an account to order?
No. You can check out as a guest. An account simply lets you track orders and reorder refills more quickly.
Can I track my order?
Yes. You will receive a tracking link by email as soon as your order ships, so you can follow it to your door.
Still have questions? Contact Us