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Frequently Asked Questions
Quick answers to common questions.
How long does delivery take, and how much is shipping?
Enjoy free standard delivery on orders £89 or more. Standard delivery is £3.99 below £89, or choose express delivery for £6.99. Standard UK delivery: 6–9 business days. Express UK delivery: 3–5 business days. These estimates include processing. Express orders are processed in less than one business day.
What is your return and refund policy?
We offer 30-day returns. See our returns policy for full conditions and your statutory cancellation rights.
View return policy.
What if my order arrives damaged?
If your order arrives damaged or faulty, email Support@Aquerie.com as soon as possible, with your order number and photos if available.
What payment methods do you accept?
All major cards including Visa, Mastercard and American Express, plus Apple Pay, Google Pay and Shop Pay at checkout. Every payment is processed securely.
Do I need an account to order?
No. You can check out as a guest. An account simply lets you track orders and reorder refills more quickly.
Can I track my order?
Yes. You will receive a tracking link by email as soon as your order ships, so you can follow it to your door.
Still have questions? Contact Us