Last updated: 26 September 2026
Where we deliver
We deliver to all United Kingdom postcodes, including Northern Ireland, the Highlands and islands. The available delivery options and total charge are shown before you pay.
Processing & delivery times
Orders are processed and dispatched within 1–2 business days. Business days exclude weekends and public holidays. Transit estimates start at dispatch and are additional to processing time.
Allow approximately 6–11 business days in total for standard delivery or 4–7 business days for express delivery. These are estimates; any specific delivery commitment agreed with you still applies.
Delivery charges & import costs
Standard delivery is free when your order’s product subtotal is £89 or more after discounts. Express delivery remains £6.99. Your selected service and delivery charge are shown before you pay.
AQUERIE pays import charges. If a carrier asks you to pay import duties or import handling charges to receive your order, contact Support@aquerie.com so we can resolve it.
Following your parcel
We send a dispatch email with tracking when your order leaves the fulfilment facility. Tracking may take time to show its first scan. If the expected delivery window has passed, contact Support@aquerie.com with your order number.
Lost, damaged or delayed deliveries
Contact us if your parcel is missing, damaged or marked delivered but you cannot find it. We will investigate with the carrier and arrange the remedy you are entitled to. You do not need to pursue the carrier yourself.
For a delivery service arranged by us, goods remain our responsibility until you, or someone you nominate, takes physical possession. A carrier scan alone does not remove your rights.
Unless another period has been agreed, delivery is due without undue delay and within 30 days of the contract. If we miss the agreed deadline, you can usually give us an appropriate further period. If we still do not deliver, you may end the contract and receive a refund. You may have an immediate right to cancel if we refuse delivery or an essential agreed deadline is missed.
For damage or an incorrect item, see Returns & refunds.
Changing a delivery address
Please check your address before payment. If it needs correcting, email us as soon as possible. We will try to update it before dispatch but cannot guarantee a change once fulfilment has begun.
If a parcel is returned because of an incorrect address you supplied, we will explain any reasonable redelivery cost before arranging another delivery. Your statutory rights remain unaffected.